Product Support

Product Support

For QED, the sale of equipment is merely the start of our relationship with our customers. We are here to support you for the life of your products and to ensure that we keep your equipment running and your business efficient.

For any questions our Technical Support team are always on hand to help, simply email info [at] qedenv [dot] com or call +1 (800) 624-2026.

You can also can contact our UK-based technical support team by phone on +44(0) 333 800 0088 and select option 3 or by email on technical [at] qedenv [dot] co [dot] uk.

Product Warranty

QED warrants all equipment, which is manufactured by us and bearing our name, to be free from defects in material and workmanship on the date of sale to the original purchaser for use. With the exception of any special, extended, or limited warranty published by QED, we will, for a period of twelve months from the date of sale, repair or replace any part of the equipment determined by us to be defective. This warranty applies only when the equipment is installed, operated and maintained in accordance with our written recommendations.

Specific products have additional, extended warranty terms. For more information on these specific warranties, please contact info [at] qedenv [dot] com or Product Support at 800-624-2026.

Returns Policy

All returns, require a Return Merchandise Authorization Number (RMA#) generated by QED Environmental Systems.  Please contact a QED representative by phone or use the Contact Us link to send an email.  All returns are subject to a 15% restocking fee and approved once the items are received and inspected.

What items are eligible for return?

• Undamaged, unused, and of current design that was purchased from QED
• Items returned within 30 days of purchase

What items are NOT eligible for return?

• Custom, special, or configured items
• Tubing cut to a requested length
• Dirty, corroded, rusty, scratched, used or defaced (packaging or product) or otherwise not saleable items.

You will be asked to provide the following information:

• Name
• Address
• Phone
• Order number, PO number, or invoice number
• Part Number
• Description/reason for return 

Phone: 800-624-2026

Phone: 734-995-2547