QED Express is a service level guarantee for our priority customers. We have created a dedicated fast-track line so your equipment receives preferential treatment over other instruments in for service.
If an instrument is sent to QED’s facility in Dexter, Michigan for routine QED Express service, as outlined in our operations manual, and is not shipped back within 10 working days* of receipt, then the QED Express service will be provided at no charge. If any additional services or repairs are recommended by our service expert that exceed the coverage provided by QED Express, then this guarantee will not apply, as the additional service or repair work will require customer approval before proceeding. In such instances, QED will still make reasonable and best efforts to uphold our Express Service commitment to our priority customers.
*This is 10 working days from the time that QED receives the instrument, to the time we ship it back to you. Time between shipment and arrival depends on the shipping method.
We stand behind the quality and reliability of our QED Express service and repair program. Our commitment is to provide you with peace of mind and confidence in our products and services. Therefore, we will guarantee the following:
If the instrument requires further servicing within the 12-month period due to calibration, we will fix the instrument free of charge, provided that you have performed proper field calibrations following our guidelines**. This guarantee ensures that your gas analyzer will continue to perform to the high standards you expect.
**The customer should follow the instructions outlined in the manual's field calibration section. Contact QED technical services for review of calibration data and return authorization. This guarantee is valid only if the operator follows operational and calibration instructions. It does not cover failures caused by misuse, non-compliance with instructions, or exposure to unsuitable chemicals or gases.
Ready to take control of your environmental monitoring? Get in touch with QED today.