We understand the need that your organisation must ensure compliance for analyser servicing. During the power-on-self test (post) process, the date of the next service due is detailed on the analyser screen.
We understand the need that your organisation must ensure compliance for analyser servicing. During the power-on-self test (post) process, the date of the next service due is detailed on the analyser screen.
You can complete everything you need to online, using our self-service forms which we hope to make the service returns process a little swifter and easier for our customers. We advise to complete the SRF on line first, once submitted, you will receive an RA label (up to 24 hours later) you will also need to complete the arrange a collection, selecting the country first and complete the form, once this is submitted this is shared with our freight forwarder who will be in contact with you directly, they will advise collection date and time and supply you with an additional shipping label to be attached to your Parcel for shipment.
If you visit our website and select Service & Support, head to the ‘Arrange a collection’ and select EMEA and follow the steps to arrange the collection.
Please contact our Customer Service team on +44(0) 333 800 0088 or email service@qedenv.co.uk and we will ensure you’re fully supported.
QED are committed to servicing equipment in the quickest time possible. We are working on a 10 day turnaround from receipt, inspection, quote, acceptance, service and despatch!
QED are working on Hire instruments, we will update you when this service is available.
You’ll receive a notification to tell you it has arrived successfully; we will get in contact if we need to discuss anything from our service and calibration process and we will also let you know when it has been sent back to you. At any point, the Customer Service team is on hand to answer any questions you might have.
Firstly, we’re sorry that you’re experiencing issues but rest assured we will aim to get any issues resolved asap. Please contact our technical support team by phone on +44(0) 333 800 0088 and select option 3 or by email on technical@qedenv.co.uk.
We’re available on the phone on +44(0) 333 800 0088 and select option 1 or by email on service@qedenv.co.uk
The full factory service and calibration consists of thorough analyser assessment, service and repair, recalibration, test and verification. Please contact service@qedenv.co.uk if you require further details.
We will provide a calibration certificate, Quote and a brief evaluation from the technician that carried out the investigation of your Instrument, including any specific feedback on your analyser, along with an Invoice and Commercial invoice.
This provides the ultimate confidence that the calibration process employed at QED has been assessed, validated and ultimately certificated to a national and internationally recognized quality standard.
You will need to send a separate approved purchase order with the parts and prices to sales@qedenv.co.uk If you need any help with obtaining the detail for the spare parts, please send us an email or call us direct on +44 (0) 333 800 0088 select option 2.
QED strives to provide excellent Customer Service, if we fall short of this, we will make every effort possible to assist our customers and resolve any issues. Please email or call the Customer Service Manager, l.yates@qedenv.co.uk or call +44 (0) 333 800 0088 select option 3.
If you've been directed to speak with your designated representative but can't recall who that is, please reach out to our customer service team at service@qed.co.uk. They will promptly assist you in connecting with the appropriate person.
For any enquiries regarding service, lead times, pre-quote assessments, or quotations, please get in touch with our dedicated Customer Service team directly at service@qedenv.co.uk.
The hire fleet will undergo routine service and calibration every 12 months, with regular reviews from our technical support team.
We will be introducing a new process for requesting a Hire Instrument soon. As soon as we have a fleet available for loaning out to customers, we will provide details on how to proceed with arranging a loan Instrument.
Absolutely! We are actively discussing this possibility and aiming to provide electronic calibration certificates/reports. We anticipate sharing more details with our customers in the coming months, especially after successfully completing the transition in the US. Stay tuned for updates!
Yes, indeed. On our website's 'Arrange a collection' form, there is a comments box where you can provide special instructions, including requesting a particular collection date. If you need to specify a specific day for collection due to staffing constraints or any other reason, please enter the details into this box. Additionally, it's helpful to include your opening and closing times to ensure that the collection is carried out on the first attempt.
QED Express is a faster service offering with the less disruption but the continued great service.
We will be ceasing the 6-month service+ offering this is replaced by our new and improved QED Expressservice offering. For any Customers that are still in this programme will be offered the new programme and we will cease the 6-month service+ on 1st January 2025.
Service contracts will be honoured until their expiration date. Your service contract remains valid until you have utilised the services included within your agreement. In cases where delays attributable to QED occur, contracts will be extended to ensure that you receive the agreed-upon services. Once your current service contract has expired, you will automatically be moved onto QED Express.
No, all existing Service Contracts will be honoured. Once the contract has expired, all future repairs will fall under QED Express.
Firstly, QED Express advantages are annual servicing; this will save time and costs by taking the instrument out of circulation only once per year for factory service & calibration. This means your instrument will remain in the field and in the hands of for a longer period, this will be a speedier service! The cost has also changed this has been aligned with the QED Express service offering. QED Express is a priority service, with a reduced price. You will receive a Calibration certificate and a summery from the technician who carried out your service.
QED Express will maintain the expected service protection and calibration and will reduce the ‘return to base’ requirement to once per year to maintain factory certification for calibration.
GA/GEM/BM, BG3K & 3K+,G100, G110, G150 &G200 & G210, RVL1G, MTX41G & LSRSEM.
For a full list of what is included in each product family group please contact your account manager or our Customer Service team for more details, service@qedenv.co.uk
For a full list of what is NOT included in each product family group please contact your account manager or our Customer Service team for more details, service@qedenv.co.uk
The Warranty period remains unchanged, to check the warranty terms and conditions head to our website to review your products individual Warranty commitments.
The Dexter facility is ISO 17025 & ISO09001 certified for extended calibration periods of gas instruments, and that certification can be applied to your market as well. All other applicable certifications such as ATEX and IECEx will remain the same, as will the high standards of quality you rely on.
* G150, G200 & G210 are not certified by the above applications.