Returns Policy

What items are eligible for return?

• All undamaged, unused and of current series and design that was purchased from an authorized QED distributor or service centre.
• All current service parts that have not been defaced and are in resalable condition.
• Boxed or carton goods that have been opened can be returned.

What items are NOT eligible for return?

• Dirty, corroded, rusty, scratched, used or defaced (packaging or product) or otherwise not saleable items.
• Product that is not of current series.
• Specials or configured product.

To return a product you must start by completing a warranty claim. Please contact an authorised service centre or distributor for assistance.

You will be asked to provide the following information:

• Name
• Address
• Phone
• Purchase Date / Receipt
• Part Number
• Product Serial Number
• Description/reason for return or warranty claim